Operational effectiveness (OE) prioritises achieving desired outcomes over efficiency alone in building operations. Unlike efficiency, which minimises resource use, OE focuses on ensuring systems meet their intended goals while adapting to changing conditions.
 
In industries like refrigeration, OE helps identify root causes of inefficiencies rather than implementing misguided fixes. Applied to buildings, OE enables adaptive climate control, lighting, and air purification using IoT sensors and real-time data. Future building management integrates edge-to-cloud computing for holistic performance.

By shifting focus from efficiency metrics to goal-oriented effectiveness, OE ensures smarter, more adaptable, and user-centric facility management.